Return Policy

Tu Savage Return Policy

Our Commitment to Customer Satisfaction

At Tu Savage, we are committed to providing our customers with top-quality products and exceptional shopping experiences. We understand that there may be occasions when you need to return or exchange an item, and we want to ensure that the process is as straightforward as possible.

Return Window

Our return window extends for a generous 30 days from the date of delivery, giving you ample time to evaluate your purchase and make a decision that suits your needs.

Eligibility

To be eligible for a return, items must meet specific criteria. They should be in their original condition, which means they must be unworn, unwashed, and with all original tags and labels intact. We want to emphasize that this condition ensures that every item you receive from us is in pristine, brand-new condition.

Exclusions

Certain items fall under the category of non-returnable due to hygiene and safety concerns. These items may include intimate apparel, swimwear, jewelry, and accessories. We prioritize the health and safety of our customers and adhere to strict standards in this regard.

Refunds

For eligible returns, we offer refunds to the original payment method you used during your purchase. Please keep in mind that shipping fees are generally non-refundable, as they contribute to the cost of getting your order to you as efficiently as possible.

Store Credit

In some instances, we may provide store credit instead of a refund. This option can be especially convenient if you plan to shop with us again and would like to apply the credit toward your next purchase.

Initiating a Return

To initiate a return with Tu Savage, we provide a user-friendly process. You can log in to your Tu Savage account, select the items you wish to return, and follow the step-by-step instructions provided. Please note that, in most cases, customers are responsible for covering the return shipping costs.

We want to make the return process as hassle-free as possible, and our dedicated customer service team is here to assist you with any questions or concerns you may have throughout the process.

Our return policy is designed with your satisfaction in mind, ensuring that your shopping experience with Tu Savage is not only stylish but also worry-free. For the most up-to-date and specific information regarding our return policy, please visit our website or reach out to our responsive customer service team.

Thank you for choosing Tu Savage, where style meets convenience, and customer satisfaction is our priority.